Refund policy

Chipped Social LLC Return and Refund Policy

At Chipped Social LLC, we strive to ensure that our customers are completely satisfied with their press-on nails purchase. Please review our return and refund policy below:

1. Non-Returnable Items:

• Opened Products: For hygiene and safety reasons, we cannot accept returns of any press-on nails that have been opened or used.

2. Returnable Items:

• Unopened and Unused Products: If you wish to return an unopened and unused product, you may do so at your own expense within 14 days of receiving the item. Simply reach out to hi@chippedsocial.com to start your return process.

3. Defective Products:

• If you receive a defective product, we sincerely apologize for the inconvenience. Please contact us at hi@chippedsocial.com for further instructions. We will either refund your purchase or send a replacement product, depending on your preference and product availability.

4. Return Process:

• To return an unopened and unused item, please ensure that it is securely packaged to prevent damage during shipping.
• Include your order number and reason for return in the package.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at hi@chippedsocial.com.

Thank you for choosing Chipped Social LLC. We appreciate your understanding and cooperation in adhering to our return and refund policy. If you have any questions or concerns, please do not hesitate to contact us at hi@chippedsocial.com.